Terms of Use

These Terms of Use explain how you may use the Ilera Neurohealth website and public online services. By using the website, you agree to these terms. If you do not agree, please stop using the website.

This website is operated by Ilera Neurohealth Ltd, a company registered in England and Wales under company number [CONFIRM], with its registered office at [CONFIRM]. You can contact us at [EMAIL] or [TELEPHONE].

The website provides general information about neurodevelopmental assessment, support and Ilera’s services. It is not a substitute for personalised medical advice, diagnosis, treatment or emergency support. Information may not reflect your individual circumstances. Please speak to an appropriately qualified professional if you need advice about your health or care.

Submitting an enquiry or referral does not guarantee that Ilera will accept the referral or that an assessment will result in a diagnosis. Suitability is reviewed individually. A clinical outcome is reached only after the relevant information has been considered by appropriately qualified professionals. Screening questionnaires do not provide a diagnosis on their own.

Prices, inclusions and payment options are shown on the Prices and Payment page or confirmed in writing. A booking becomes confirmed only when Ilera issues confirmation and any required payment has been received. Your separate service agreement explains appointment changes, cancellation rights, refunds and what happens if assessment work has already started. If you ask us to begin within a statutory cancellation period, we will obtain the agreement required by law and explain any amount that may become payable for work already completed.

You must provide accurate information, keep your sign-in details confidential and tell us promptly if you believe your account has been accessed without permission. Access to a child’s or another person’s information depends on consent, parental responsibility, legal authority and confidentiality considerations. We may suspend access where necessary to protect information, investigate misuse or maintain security.

You must not misuse the website or portal, attempt unauthorised access, introduce malicious code, upload unlawful or harmful material, impersonate another person, or interfere with the operation or security of the service. Uploaded documents must be relevant, accurate to the best of your knowledge, and shared with appropriate authority.

Unless stated otherwise, Ilera owns or is licensed to use the website content, branding and materials. You may view or print public information for personal, non-commercial use. You must not reproduce, sell, modify or distribute our materials without written permission, except where the law allows.

We aim to keep the website available and accurate but cannot promise uninterrupted access. We may update, suspend or withdraw content where reasonably necessary. Links to third-party websites are provided for convenience; Ilera does not control their content, availability or privacy practices.

Nothing in these terms excludes liability that cannot legally be excluded. Subject to that, Ilera is not responsible for loss caused by relying on general website information instead of obtaining individual professional advice, or for events outside our reasonable control. Any service-specific responsibility is governed by the patient service agreement and applicable law.

We may update these terms and will show the effective date on this page. These terms are governed by the laws of England and Wales, although mandatory consumer rights in your home jurisdiction continue to apply. Questions may be sent to [EMAIL]. Effective date: [CONFIRM].